Symptoms

Order provisioning fails with the following message in provisioning items:

error_message = Invalid activation parameter 'app_id' with value '<VALUE>' for resource of type with id `<RESOURCE_ID>`.
Subscription #<SUB_ID> does not exist..

When trying to find the resource # <RESOURCE_ID>, a java error appears:

An unforeseen error occurred. 
SYSTEM_ERROR.DETAIL.CAPTION
Message: "java.lang.NumberFormatException: For input string: "<VALUE>"".
Stack
java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
java.lang.Integer.parseInt(Integer.java:492)
java.lang.Integer.parseInt(Integer.java:527)
com.plesk.p2.cp.core.aps.util.SaaSHelperImpl.getIntActivationParameter(SaaSHelperImpl.java:109)
com.plesk.p2.cp.core.aps.util.SaaSHelperImpl.getIntActivationParameter(SaaSHelperImpl.java:98)
com.plesk.p2.cp.core.pcp.rtst.modules.screens.saas_resource.ActParamsMult.buildView(ActParamsMult.java:56)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.lang.reflect.Method.invoke(Method.java:606)

Cause

This problem is caused by APS-16058.

Resolution

Please contact the support team.

Internal content

Link on internal Article