Symptoms

Unable to create new subscription based on Smartermail hosting. The "Update mail settings of the subscription" task fails with the following error:

Non-zero exit status returned by script. Output stream: 'PHP Fatal error: SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://10.10.10.10:9998/Services/svcDomainAdmin.asmx?WSDL'

Also there is no connection from management node to this IP address via the port 9998:

# telnet 10.10.10.10 9998
Trying 10.10.10.10...
telnet: connect to address 10.10.10.10: Connection refused
telnet: Unable to connect to remote host: Connection refused

Cause

Incorrect settings for remote SmarterMail connector are specified.

Resolution

Please make sure that you specified correct parameters under:

Infrastructure > Hosted Applications > Installed Apps > Remote SmarterMail Connector > Settings > SmarterMail API URL.

Internal content