Symptoms

While trying to decrease the disk size of PACI Virtual Environment (VE), the following error message appears in the POA Customer Control Panel:

An error has occurred. Failed to reconfigure the server 'vm_name'. The size of primary hard disk cannot be reduced.

Cause

It is not possible to decrease disk size for PACI VE, only increase is possible.

Resolution

A customer may purchase another PACI Virtual Environment (VE) with the required disk space and manually migrate their data from the current VE to the new one.

Internal content

Link on internal Article