Symptoms
SSL order is stuck in the Long Running Operation status in PBA despite of the fact that it is completed on the certificate vendor side.
SSL certificate subscription has the following entry on the Service Status History tab in the PBA Provider Control Panel:
Certificate status not changed. Certificate status is 'awaiting-approval': Order processed successfully; waiting for supplier approval.
Cause
Certificate owner did not receive/not followed instructions from the certificate vendor's e-mail, which were sent to the approver e-mail address.
Resolution
1) Find the approver e-mail address in the PBA Provider CP at Subscription > General > click the Service Parameters button. 2) Ask the customer to check e-mail in the approver e-mail mailbox and follow instructions from the certificate vendor. 3) Once certificate is approved, PBA will receive notification and complete order provisioning automatically.