Symptoms

CEP report (PBA Provider Control Panel > System Information > Parallels Reporting > CEP Reporting) is enabled but is not being sent from PBA automatically.

When trying to send report manually the 'Connection timed out' error occurs:

# /usr/local/bm/bin/cepreportcmd
CEP send mem-file CEPConfiguredPlansInfo.xml.zip.log
CEP send mem-file OF54_OFT_VC.zip.log
CEP send mem-file OF54_OFT_PC.zip.log
CEP send mem-file OF54_OFTRANS.zip.log
CEP send mem-file OF54_OS.zip.log
CEP send mem-file OF54_OOP.zip.log
CEP send mem-file OF54_OF.zip.log
CEP send mem-file OF54_OTP.zip.log
CEP send mem-file OF54_OT.zip.log
HTTP operation failed with error code 6: Could not resolve host: report.parallels.com; Connection timed out
CEP USAGE report sent, ID:

Cause

PBA application server can not resolve the report.parallels.com host.

Resolution

Make sure that the report.parallels.com may be resolved from the PBA Application Server.

Internal content