Symptoms

Order statuses or some other fields in billing control panel are displayed as String(NULL) or NULL under non-English locale.

Cause

  1. The proper translation is present in the localization files but is not applied to the database.

  2. There is no translation in the localization file.

Resolution


  1. a) Verify that the translation is present in the locale.lang.file (/usr/local/bm/conf/locale/locale.lang)

    b) Apply the locale translations to PBA-E database by running the configureLocale.pl script:

    cd /usr/local/bm/tools/
./configureLocale.pl syncLocalesFromDB -t toLocaleID

            -t - an option to sync a specific locale

            -w - an option to overwrite the existing translations in the database with new one, from the locale 

            -h - to get information about script options

2. If an order status translation is missing in the localization file, it can be added from the control panel:

You can check what order flow is currently used in Home>System>Settings>Order Flow.

Home > System > Settings > Order Processing > All Order Flows > [orderflow_that_is_used] > select order type > Order Statuses > [necessary_order_status]

  • click "Edit" button;

  • click on Language switcher near Description field;

  • select "Show All";

  • add translation;

  • click "Save" button.

Otherwise a translation can be added to the locale (#116938) and the translations synced as described in the 1st part of the resolution.


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