Symptoms
A staff member under a customer account does not have access to some parts of the Customer Control Panel.
Cause
Hosting role(s) assigned to the staff member in question do not have all necessary privileges enabled.
Resolution
Check and correct hosting roles assigned to the staff member. It may be done in the POA Provider or Customer Control Panel.
In the Provider Control Panel go to Operations Director > Customer Manager > click on the customer > General > Staff Members > click on the staff member > Hosting Roles.
By default, the 'Account administrator' role provides full access to all parts of the POA Customer Control Panel and is being assigned automatically to the first staff member of a customer account. All other staff members are being assigned the 'Staff member defaults' role which is very restricted role.
Provider may assign the 'Account administrator' role to any staff member under a customer account in the POA Provider Control Panel.
The staff member of a customer account with the 'Account administrator' role may assign any existing role (including the 'Account administrator' role) to any staff member in the account in the POA Customer Control Panel. Also, such staff member may create own hosting roles in the POA Customer Control Panel and assign them to users.
Refer to the following parts of the POA docuemtnation for more details:
Subscriber's Guide > Assigning Role to User
Provider's Guide > Assigning Role to Staff Member
- POA Privileges Reference