Symptoms

Deferred Revenue reports shows the amount of invoiced but not yet provided services. It can be created from: Home > Finance > Reports > Deferred Revenue (PBA 5.5).

Deferred Revenue report is calculated incorrectly in the following situations:

  1. if a subscription during its life-cycle has been renewed on different periods;
  2. if additional resources were purchased. For months after subscription expiration date deferred revenue should be zero, but it shows a value = total of upgrade order/the subscription period in months.

Cause

Both situations are considered to be incorrect product behaviour:

  1. an issue with internal id PBA-51878 (fixed in PBA 5.5.3);
  2. an issue with internal id PBA-52019 (fixed in PBA 5.5.3).

Resolution

Update PBA to 5.5.3 or above.

Internal content