Question
A single payment is assigned to multiple orders in PBA instead of separate payment for each order.
As Provider I want to know how it could happen.
Answer
A customer may pay multiple orders/invoices using single payment in the PA Customer Control Panel (CCP):
- Go to Account> Financial Documents > Unpaid Orders & Invoices tab
- Select several unpaid documents and press 'Pay'
Alternatively, a customer may click the 'Pay Now' button on the 'Home' tab in CCP and also select several documents to pay.
In such case PBA performs the following actions:
- Cancel existing separate payments created for corresponding orders (if any)
- Create the new payment with total amount for all selected orders