Question
A customer's subscription was put on hold. Its status was changed to Administrative Hold or Credit Hold, its service status was changed to Stopped, and on the Service Status History tab in the subscription properties, the following record is displayed:
Service Stopping: <reason>
How can I find out how and when this was initiated?
Answer
To check if the subscription (or the entire account along with all of its subscriptions) was put on hold manually by a Provider's staff member, see the records in the event log:
Parallels Business Automation (PBA) 5.5: Home > Operations > Tasks
PBA 5.4: Home > Configuration Director > Event Manager > Event Log
Search for the following events:
"Account Put On Hold" with the parameter "AccountID=ACCOUNT_ID"
"Account Put On Administrative Hold" with the parameter "AccountID=ACCOUNT_ID"
"Subscription Put On Hold" with the parameter "subscriptionID=SUBSCRIPTION_ID"
"Subscription Put On Administrative Hold" with the parameter "subscriptionID=SUBSCRIPTION_ID"
Replace the ACCOUNT_ID and SUBSCRIPTION_ID search parameters with actual values - the customer account ID and the subscription ID.
Click on the event to see which user initiated it:
The time of the event can be found in the "Registration Time", or in the subscription service status history.