Symptoms
Help link doesn't work in PBA-E. When clicking the 'Help' button, error 404 is displayed.
Cause
Help URL rewrite rule is missing on POA Brand.
Resolution
1. Find webspace ID for brand:
In POA 5.4, locate domain with brand in Service Director > Shared Hosting Manager > Websites
In POA 5.5, locate domain with brand in Services > Web Hosting > Websites
2. Log on to web server where domain is hosted and add missing rule into .branding_htaccess for branded website (i.e. if webspace ID is 100000):
[root@cp ~]# grep help /usr/local/pem/vhosts/100000/webspace/httpsdocs/cp/.branding_htaccess
RewriteRule ^help/(.*)$ https://bm.provider.com/help/$1 [P]