Symptoms

  • Blank page is displayed when clicking any billing-related link on home dashboard in CCP (e.g. "Buy More Services", "Buy Additional Resources", "Register New Domain", "Change Service Plan", etc);
  • "Account" tab in top menu is missing.

Cause

"Account" menu in CCP Menu Structure in POA is switched off (Active - No).

Resolution

  1. In POA find a menu item Account with ID to_bm:

    Top> System Director> Configuration Manager> Custom Menu Manager>
    CCP Menu Structure 
    

  2. Activate it by clicking "Enable" button.

In case the issue is specific for the customers of the reseller, perform the same steps on the reseller's level (logged in as a reseller).

Internal content