Symptoms

A task to create new webspace on Windows shared hosting server fails with the following error message:

Destination host_id <HOST_ID> : Provisioning request failed. The network path was not found. code="0x80070035"

Cause

This problem is caused by the fact that Windows shared hosting node's share, where the webspaces are located is inaccessible.

On the particular Windows host whose ID is provided in the failed POA task, sharing settings of the CustomerData folder are broken. This is the folder that contains all customers' webspaces.

Resolution

  1. Log into POA Provider Control Panel
  2. Go to Top > Deployment Director > Server Manager > Hardware Nodes
  3. Click on the problem Windows hosting server (its ID is provided in the failed task properties)
  4. Switch to the 'Packages' tab
  5. Click on the 'pleskd' package
  6. Switch to the 'Package Properties' tab
  7. Find the values of the following properties:
    • 'Network Share name with POA data', it looks like 'PEM_0FDA17A9-98C4-40A8-B73F-4F80FA0F39A5'
    • 'Local path to directory under which POA data is placed' (usual value is D:\CustomerData)
  8. Log into the Windows server and enable sharing for the folder configured in the 'Local path to directory under which POA data is placed' property
  9. Make sure the folder is shared with the same name as in the 'Network Share name with POA data' property; if not, configure sharing appropropriately

  10. Make sure 'Full Access' permission is allowed for the following users for the folder

    • fmAccounts
    • Administrators (group)
    • SYSTEM
    • pem_admin
    • (For POA 5.5) log into IIS manager, locate the application pool running as wda_<ID> user. Grant this user full access permissions as well.
  11. Re-run the failed task in POA Task Manager

Ensure that WPE server is able to reach the Windows IIS node by hostname, if needed - add the corresponding line to hosts file on WPE.

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