Symptoms

A customer wants to change login name for a staff member in their account.

Resolution

Since OA version 7.0 it is possible to change login in UX1 of reseller or end-customer:

  1. Login to UX1 (CCPv2)

  2. Click to your user name in top left corner, then click My Profile > User Settings > Edit

  3. Change login in field Email (To Sign In) and click OK

Note: It is possible to change user's login name using BA API method UserUpdate_API.

However, after using the mentioned above API method user login will be different in BA and OSA, it will lead to inability to log into OA Control Panel.

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