Symptoms

Attempt to transfer a domain in the Online Store fails with the following error message:

No supported periods found

Cause

Current registrar and/or Service Plan settings for the TLD (Top-Level Domain) in question do not allow domain transfer.

Resolution

Resolution #1. If you need to allow domain transfer for the exact period (1-10 years, which actually means transfer+renewal for the chosen period) then follow the steps below.

  1. Log into PBA Provider Control Panel
  2. Go to External Systems Director > Domain Manager > Domain Zones
  3. Click on the required domain zone
  4. On the 'Registrar Features' tab click on the needed registrar

  5. Activate required supported periods for domain transfer:

  6. Synchronize the Online Store at Product Director > Online Store Manager > Synchronization Settings to apply changes

Resolution #2. You may want to allow the transfer for 0 years (Free Domain Transfer), follow the steps below to do this.

  1. Make sure that the registrar supports free domain transfer, contact registrar Support Team if needed.

  2. Specify in the registrar settings, that free domain transfer is supported:

  3. Add subscription period with zero duration to the corresponding domain Service Plan in PBA.

More details can be found in the PBA documentation: Configuring Subscription Period for Free Domain Transfer

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