Search Engine: Elastic

Article ID: 9400, created on Dec 5, 2010, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation


Various BlackBerry 4.x tasks are failing with error like this:

Exception during execution of MPF request: 'Unknown error 0x80131500 [<response><errorContext description="Unknown error: 'BlackBerry(R) Enterprise Server User Administration Tool Version

Copyright (c) Research In Motion, Ltd. 1997-2008. All rights reserved.
Modification date: Jul 31 2008
'C:\Program Files\SWSoft\PEM\MPF Providers\BESUserAdminClient.exe' -n bes01 -p password -find -u
[08:19:22] BESUserAdmin::main - Log Start
[08:19:22] BESUserAdmin::main - Error running client. Please check the following:
a. BlackBerry User Administration Service is running
b. Correct network address (or computer name) of where the service is running (i.e. -n <network address>)
c. Correct BES instance to administer (i.e. -b <BES instance>)
', Error Code = -1" code="0x80131500" executeSeqNo="1"><errorSource namespace="BESProvider" procedure="getUser"/></errorContext></response>]'.
Tasks may be of the following types:
  • Update statuses of BlackBerry accounts for service #75
  • Set Activation Password for BlackBerry account
  • Create BlackBerry account


The reason of problem is MS update KB982802 installed on MPS and BlackBerry servers. The update was released by Microsoft to eliminate vulnerability in remote procedure call that allowed remote code execution. These changes in RPC were enough to break besuseradminclient.exe in BlackBerry Enterprise Server 4.x.

See more details in the following threads:

This issue is relevant to BES 4.x  (BES 5.x installations are not affected).


1. Check if the BlackBerry User Administration Service is running on BlackBerry server, use the Services MMC snap-in.

2. Uninstall MS update KB982802 from MPS and BlackBerry servers and make sure it will not be installed automatically.

Additional information

See also:

  1. Microsoft® Remote Procedure Call (RPC) Security Patch MS10-066 and MS10-084 causes the BlackBerry® User Administration tool to stop functioning
  2. KB982802 (MS10-066) and KB2360937 (MS10-084) are not approved: Parallels Automation: Tested Windows Updates (year 2010)

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF