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Article ID: 8720, created on Jul 29, 2010, last review on May 4, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.0


SWManagedExchangeNS_2007.xml was not changed after upgrade to 5.0 on MPS server. It leads to failed Exchange provisioning tasks, for example, the task Perform Edge Sync may fail with the following diagnostics:

Output Exception during execution of MPF request: 'Unknown error 0xC220140E [<response><errorContext description="Resolution of execute statements failed from a procedure=main namespace=request executing procedure=PerformEdgeSync namespace=SW Managed Exchange. Check Event Viewer for additional namespace load errors." code="0xc220140e" executeSeqNo="0"/></response>]'.


The main reason of this issue is a manual editing of the SWManagedExchangeNS_2007.xml file (and other XML files with MPF namespaces) on MPS server before upgrade.

During the MPF Custom Providers package upgrade MSI checks that file is changed manually and skips updating this file, in MSI log this may be reflected as follows:

MSI (s) (8C:98) [04:06:16:890]: File: C:\Program Files\SWSoft\PEM\MPF Providers\SWManagedExchangeNS_2007.xml; Won't Overwrite; Won't patch; Existing file is unversioned but modified


How to fix the problem manually:

  1. Connect to MPS server using RD
  2. Go to the OA Agent root directory\MPF Providers folder (by default OA Agent root directory is C:\Program Files\SWsoft\PEM)
  3. Rename or delete the file SWManagedExchangeNS_2007.xml file
  4. Go to the OA Agent root directory\Setup\MPFCustomProviders folder
  5. Run the command: MPFProviders.exe /qr /l mpfprov.log
  6. File will be restored from the newest installer package

Additional information

How to check if some files were not upgraded properly:

  1. From command prompt run:

    find "Existing file is unversioned but modified" "%ProgramFiles%\SWsoft\PEM\Logs\MPFCustomProviders(v5.*.log"
  2. Check the output - it will contain all XML file names which were not upgraded

c27596ac4fff6cb4c8ec8891dae57001 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5b048d9bddf8048a00aba7e0bdadef37 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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