Search Engine: Elastic

Article ID: 8549, created on May 25, 2010, last review on Dec 23, 2014

  • Applies to:
  • Operations Automation 5.4
  • Operations Automation 5.3


The task MX Logic: Create customer's organization fails with the error message output MX Logic API

Error: 201, [Customer 'CustomerNameXXX' already exists].


This may occur on the MX Logic side due to internal errors. This organization looks like it is created, but it actually stays in an inconsistent (not fully created) state, and any other operations with this organization will fail.

POA is unable to fix this issue automatically because it does not have information about the organization's ownership.


There is one way to resolve the issue: delete the MXLogic organization and recreate it manually:

  • Open MXLogic control panel (
  • Find and remove the problem organization.
  • Re-run the failed task in POA.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 a8cdca46e4357a6e38fded820770e272 2554725ed606193dd9bbce21365bed4e ac82ce33439a9c1feec4ff4f2f638899

Email subscription for changes to this article
Save as PDF