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Article ID: 8545, created on May 24, 2010, last review on May 10, 2014

  • Applies to:
  • Operations Automation 5.4


Customers create FTP users from the POA CP; however, they do not work.

Customers cannot access their Linux webspaces via FTP.

Configuration files on a POA-shared FTP server are not updating properly; in particular, authentication files are empty in the /usr/local/pem/ftp/ftp_auth/<SERVICE_ID>/ folder.


The problem may arise if disk space is exhausted on a server where ProFTPD service is working, and as a result, service configuration breaks.


In this particular case, when you see that ProFTPD service configuration is broken, you may try to restore (re-dump) it using the POA OpenAPI method pem.ProFTPD.dumpAllVhostsUsers.

Prepare the file pem.ProFTPD.dumpAllVhostsUsers.xml with the XML API request as provided below on the POA Management Node (MN):


Replace 232 in the example above with the actual ID of ProFTPD service on the POA installation; this may be found in the POA Provider CP at System Director > Configuration Manager > Services.

After that, execute the prepared API request using a command like the following on the POA MN (you will see an output like that provided below):

~# curl -d@pem.ProFTPD.dumpAllVhostsUsers.xml
<?xml version="1.0" encoding="utf-8"?>

As a result, POA will re-create the configuration of ProFTPD service with the provided ID.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

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