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Article ID: 6665, created on Sep 8, 2009, last review on Apr 23, 2018

  • Applies to:
  • Business Automation


Is it possible to use customer or order attributes in the notification templates?


Customer attributes may be used as placeholders in notification templates with prefix Cust_.

E.g. if you have customer attribute with ID Position then you may use placeholder @@Cust_Position@ in notification templates and it will be replaced with actual value of customer attribute Position.

The same is true for the vendor. If vendor account has a custom attribute OfficeLocation then placeholder @@Vend_OfficeLocation@ may be used in the notifications.

Order attributes are to be used with prefix OrderAttribute_. For example, there is an order attribute with ID CLM_ID, the placeholder @@OrderAttribute_CLM_ID@is to be used in the notification template.

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