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Article ID: 6498, created on Jul 6, 2009, last review on May 11, 2014

  • Applies to:
  • Pro Control Panel


Can not access to administrator web-based interface of Parallels Pro Control Panel due to a lost admin password or the error message:

Logon failure: unknown user name or bad password.


To reset a password for top level admin without accessing web interface it is enough to reset it on the server for corresponded user.

Follow the steps below to reset a password:

  1. server > Start
  2. Settings
  3. Control Panel
  4. Administrative tools
  5. Computer Management
  6. System tools
  7. Local Users and Groups
  8. Users
  9. right click on "admin" user
  10. Set password.

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