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Article ID: 6375, created on May 26, 2009, last review on May 7, 2014

  • Applies to:
  • H-Sphere


Parallels SiteBuilder mysql configuration failed in case of fresh H-Sphere 3.3 installation and separate MYSQL box (used for SiteBuilder).

a). manual (console) installation

The reason of the issue is that first thing Parallels H-Sphere Control Panel with SiteBuilder box will be installed and configured. Then other H-Sphere boxes will be installed. In that case Parallels SiteBuilder will be not able to configure on external MySQL box. The box with MySQL server is not installed yet.

The error got is:

|   |   |   |   |   |-- SiteBuilder post-install stage

|   |   |   |   |   |   |-- Flushing all privileges on sitebuilder3 from 'sitebuilder_db'@'localhost' ...

|   |   |   |   |   |   |-- *** MySQL service access info is not configured ***

b). installation is processed from web interface (GUI)

Probably the issue will not appears when Parallels H-Sphere cluster is installed from web interface. Installation process run for all boxes at the same time (in parallel). But the is a small possibility when the box with MySQL server will not be installed when Parallels SiteBuilder starts to configure access to the database. In tat case the same error will be got.


To avoid the issue in both cases, you should run first the installation for box with MySQL server. Then you can process with Parallels H-Sphere with SiteBuilder box post-installation stage:


a). manual (console) installation

# sh ./U33.0 install postinstall ips=<ip_of_the_box_with_mysql>
# sh ./U33.0 install postinstall


b). installation is processed from web interface (GUI)

On "Installing (updating) Packages On Physical Boxes." window, check only the box with MySQL server, and press "Start" for it.

After that, check and install the rest of boxes.

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