Resolution1. Parallels SiteStudio should be updated to version 1.7.2 or above
2. In the
file make sure that variable
EXAMINER = true
is present, its value is set to 'true', or add such line to the end of the file (that step will verify that FTP is configured and working properly).
3. Restart Parallels SiteStudio
Navigate to from SiteStudio home directory (/hsphere/shared/SiteStudio/ in H-Sphere installation)
4. Login to Parallels SiteStudio interface under affected user account
5. Click Site Settings button in the top menu and click Refresh images (or add "?action=regenerate" to the URL in the address bar and press Enter)
6. Click Publish button in the top menu (or add "?action=publish&_frame=body" to the URL in the address bar and press Enter), wait for site to be republished.