Resolution

The synchronization of Service Plans' resources with subscriptions in PBA can be processed either from a subscription or from a Service Plan a subscription is based on:

  • If you need to synchronize a particular subscription with _all _the resources of a Service Plan, go to Operation Director > Support Manager > Subscriptions, find the required subscription and click Synchronize.

  • If you need to make a synchronization between a particular subscription and a _particular _resource of a Service Plan, go to Operation Director > Support Manager > Subscriptions, find the required subscription and switch to the Resources tab, check the resource and click Synchronize.

  • If you need to synchronize the whole set of resources included in some Service Plan with all the subscriptions created on its base, open Product Director > Plan Manager > Service Plans, find the plan and click Synchronize.

  • In case you are synchronizing a particular resource of a Service Plan with all the subscriptions created on its base, open Product Director > Plan Manager > Service Plans, find the plan, switch to the Resources tab, choose the resource and click Synchronize.

As a result, the screen with available synchronization options will appear. Check the necessary options in accordance with the type of changes made to resources configuration.

Specify which subscriptions should be synchronized

  • 'Start Date after' and 'Start Date before' - The Start Date of a subscription must satisfy specified time range to be synchronized. If these dates are not specified then synchronization will be applied to all subscriptions.

Resource(s) sync options

  • Install new resource(s) - select it if new resources were added to a Service Plan

  • 'Remove obsolete resource(s)' - check it if some resources were deleted from a Service Plan

  • 'Update Prices' can be used for synchronizing the prices of resources specified in a Service Plan with subscriptions. Besides, the following settings of resources will be synchronized:

    • Charge Per Unit
    • Charge for Upgrade
    • Include If Zero
    • price descriptions
    • Show in CP

  • 'Update Limits' - you should check it if the limits of some resource(s) were modified. Besides limits, the 'Measurable' option of a resource will be synchronized.

  • 'Install into Provisioning System' - depending on this option the limits of resources will be updated in both POA and PBA subscriptions ('Install into Provisioning System' = Immediately or Resource Order) or the synchronization will affect PBA subscriptions only ('Install into Provisioning System' = Not Install).

Note: Resources will not be deleted from a subscription in the following cases:

  • There is any uncompleted order for this resource (you may see an order number in subscriptions' resources)

  • If ordered amount is greater than 0 (you may see it within a subscription)

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