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Article ID: 5076, created on Apr 15, 2008, last review on May 11, 2014


In Microsoft Windows XP, after you remove a CD recording program or a DVD recording program, or after you remove a different program, you experience the following symptoms:
  • You cannot access the CD drive or the DVD drive by using My Computer.

  • One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager:

    • The device is not working properly because Windows cannot load the drivers required for this device (Code 31).

    • A driver for this device was not required, and has been disabled (Code 32 or Code 31).

    • Your registry might be corrupted. (Code 19)

  • You receive an "error code 39" error message.

  • A message that resembles the following appears in the notification area:

    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41) 

  • Parallels Tools cannot be installed. There is no "D" drive in My Computer


The solution is described in the Microsoft KB article:

Your CD or DVD drive can't read or write media.


Parallels Forum - Thread 15331 - CDs don't mount in 3.0 build 4560

Parallels Forum - Thread 15769 - Parallels tools won't install on mac os

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