Search Engine: Elastic

Article ID: 4476, created on Mar 24, 2008, last review on Apr 17, 2012

  • Applies to:
  • Sphera


While performing actions that require communication with mail server (enable/disable a VDS, add/remove mailboxes etc), getting the error:

"can't communicate with mail server"



When working with Mail Site,
It is possible that the postmaster user has a different password in:
SD --> %sphera_home_dir%/conf/mailconf.ini
Mail Server --> Main domain --> postmaster mailbox --> properties

In order to have the same password on both machines follow these steps:

On SD machine:
- Opene: %sphera_home_dir%/conf/mailconf.ini
- Copy the password for postmaster - this is an encrypted password
- Execute from command prompt:
%sphera_home_dir%\upgrade\scripts\PswdEncrypt.exe" \d

For example:
"C:\Program Files\Sphera\ServerDirector\upgrade\scripts\PswdEncrypt.exe" \d 329420551f90f00a

Will give the output:
Decrypted password: 121212


On Mail Site machine:
- Open: Start -> All Programs -> Rockliffe MailSite -> MailSite Console
- In the MailSite Console, open MAIL_SERVER -> Domains ->
- Mark Mailboxes node, and click on the "Find" button
- Right click on "postmaster" mail box -> select "properties" -> open "General" tab
- In "Password" and "Confirm Password" fields, enter the password that you have decrypted (after it was copied from mailconf.ini on SD machine)


Note: If you change the password for postmaster on the mail server, you have to set the same password (encrypted) in mailconf.ini on all SDW in your environment

5f478287f7e74fe9b07217d8131cd741 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF