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Article ID: 4162, created on Mar 24, 2008, last review on May 3, 2014

  • Applies to:
  • Sphera


Cannot create catchall. I get a "User already exists" error when trying to create one.


This is a known issue in SD 3.5.

When a VDS's DNS is disabled, you will not be able to create a catchall alias.

In order to be able to create the catchall alias, please enable DNS for the VDS in the JavaGui.

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