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Article ID: 3945, created on Feb 8, 2008, last review on May 10, 2014

  • Applies to:
  • Helm 4



After an update, I try to go to the Helm login screen and get the following .NET error:

Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: Could not load file or assembly 'WHA.Registry, Version=, Culture=neutral, PublicKeyToken=f759a0c34c27cfd7' or one of its dependencies. The system cannot find the file specified.

Source Error:

Line 24:
Line 25:
Line 26:
Line 27:
Line 28:


This suggests the registry components have not updated properly.

All you need to do is go to the Helm Configuration Tool and go to the Software Updates tab. Then click the Helm Components tab on that screen, and click the Reinstall Components button.

After the components are reinstalled, try the control panel again. You may get a message about the Helm Update being in progress.

If this is the case, go to

[HELM INSTALL FOLDER\WebHost Automation\Helm4\ControlPanel

and delete the UpdateInProgress file.

The control panel login screen should now work.

0331e0e4efc12686c3f22fc2cdda9f03 152090ff5e9a05ea7e1cf0c248449638 3ef1f5f998c0dc182718a7fe4376f875

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