Search Engine: Elastic

Article ID: 3854, created on Feb 8, 2008, last review on May 9, 2014

  • Applies to:
  • Helm 3

Resolution

Problem
 
When using the Helm Repair Tool to repair domains in Simple DNS that are missing certain records, the tool appears to finish correctly, but the missing records are not added into the Simple DNS application.
 
Solution
 
This is a problem with the way Simple DNS refreshes. To resolve this, close the "Records" window of Simple DNS. Having this open prevents Simple DNS from refreshing correctly. Running the Helm Repair Tool after this window is closed will then be successful.
 

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