Search Engine: Elastic

Article ID: 3840, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 4


How do my users log into Livestats- what do they use?
They can login as follows:
Server ID - The user's domain (e.g.
Username - The username you set up in the Stats Service in Helm here:
(Home > System Settings > Servers > Your Server > Stats Service)
Password - The user's Helm password at the time they installed Livestats on their domain. If they later change their Helm password, it will not change their Livestats password.
An alternative is to choose "Allow Guest Logon" in the Livestats Service. Users can then just enter the domain name in the Server ID field and leave the other two fields blank.

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