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Article ID: 3759, created on Feb 8, 2008, last review on Apr 16, 2012

  • Applies to:
  • Helm 3



When I try to go to the control panel website, I get an authentication prompt. When I type in the server login details I am taken to a screen with the following:


Server object error 'ASP 0177 : 80040111'

Server.CreateObject Failed

//global.asa, line 15

ClassFactory cannot supply requested class
If you are using Helm 3.1.15 or later, you will get this error if you haven't installed XML 4.0 SP 2. This is included in the Tools sub-diectory of your Helm folder, or alternatively you can download it here:

110556ad4b9f1c73a3682661cd1dca89 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

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