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Article ID: 3744, created on Feb 8, 2008, last review on May 7, 2014

  • Applies to:
  • Helm 4


I'm trying to add SmarterStats to a domain, and it fails. In the error log, I'm getting a message:
Unable to initialise SOAP components
The Smarterstats server is set up correctly (either using the SmarterStats web server or IIS web site), the port number is correct, the IP is correct, and I can log in with the details that I have also correctly put in Helm. However, I still have problems.
Try and access the following site:
This is the Smarterstats administration that Helm accesses to call functions. Can you access it? If not, then there is a problem with the ASP.NET framework on your system. It should allow asmx extensions to be used - if it is failing, you need to refer to your server provider.

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