Search Engine: Elastic

Article ID: 3727, created on Feb 8, 2008, last review on Apr 18, 2012

  • Applies to:
  • Helm 3


My bandwidth and disk space in Helm are reporting extremely large incorrect amounts (e.g. 256,389GB).
There may be xml files in your Helm System folder starting hb*****.xml and hd*****.xml.

Rename these to backup_hb****.xml and backup_hd****.xml and then allow Helm to re-run the bandwidth collector and diskusage collector.
If this doesn't work - is your version of Windows a US or UK version? If not, you will need to do the following:
1.) Log into Windows using the HELM_ADMIN account:
Username = HELM_ADMIN
Password = the password you chose when installing Helm - or you can change this in the System Identity tab of the Configuration Tool (if you do this, make sure ALL remote servers have their HELM_ADMIN account passwords changed too)
2.) Go to Windows Control Panel > Regional Settings
3.) On each tab, make sure that any language dropdown box is set to "English (United Kingdom)".
4.) Click Apply, then reboot the machine.

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