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Article ID: 3656, created on Feb 8, 2008, last review on Apr 16, 2012

  • Applies to:
  • Helm 3


You will receive this error when trying to log into Helm and there is a problem with the installation of Helm.


For more information check the Helm error logs that you'll find at

[Installation Path]\\Helm\\Logs\\Error

If there are no error files then its likely that the Helm System account has not be configured correctly in the Helm Configuration tool. Ensure that the username and password match the NT account on the server and that the NT account specified is a member of the "Administrators" group.

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