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Article ID: 3623, created on Feb 8, 2008, last review on Apr 25, 2014

  • Applies to:
  • Helm 3


Norton Antivirus can cause problems when attempting to log into Helm.

Norton has a script blocking service built in and sits outside of the resident antivirus scanner.

This service must be stopped in order to use Helm as it will halt the IIS service waiting for a response where it can't actually be accepted.

You can switch the script blocking service off from the Norton Antivirus control panel under the Settings area.

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