Article ID: 3165, created on Nov 30, 2007, last review on May 8, 2014
By default, H-Sphere uses 8 symbols for FTP/system user names. This is done for backward compatibility with old *nix versions. Thus, when account is set up, customer's FTP name is shortened to 8 symbols, and directory was created with that 8-char name.
To override this limitation, edit the ~cpanel/shiva/psoft_config/hsphere.properties file and set the USER_LOGIN_LENGTH parameter:
Where xx is maximum length of Unix/FTP login name (it is safe to use up to 16 characters). After that, restart control panel.