Symptoms

PACI-im constantly crashes with the following pattern in vps.log:

2019-05-22 17:40:31,096 (web_0b9e18bd-17c6-4c4a-ab2a-2ca352528d67_58667) INFO  CustomLoggingFilter [Grizzly-worker(3)] - 12 * Server in-bound request
12 > POST http://192.168.31.125:4465/paci/v1.0/of/1014661/ve
...
2019-05-22 17:40:31,198 (web_0b9e18bd-17c6-4c4a-ab2a-2ca352528d67_58667) INFO  CustomLoggingFilter [Grizzly-worker(3)] - 12 * Server out-bound response
12 < 406
12 < Content-Type: text/plain
12 < x-callback: false
12 < x-paci-request-id: web_0b9e18bd-17c6-4c4a-ab2a-2ca352528d67_58667
12 <
P30002: Cannot find suitable hardware node
...
2019-05-22 17:40:31,232 () ERROR InstanceManager [VF executor thread #53 @COMMON] - Uncaught exeception encountered in thread: Thread[VF executor thread #53 @COMMON,5,main]
java.lang.NullPointerException: null
        at com.parallels.c2u.im.helpers.impl.EventHelperImpl$2.checkHnList(EventHelperImpl.java:253) ~[im.jar:na]
        at com.parallels.c2u.im.helpers.impl.EventHelperImpl$2.prepareDetailsForVe(EventHelperImpl.java:305) ~[im.jar:na]
        at com.parallels.c2u.im.helpers.impl.EventHelperImpl$2.log(EventHelperImpl.java:279) ~[im.jar:na]
...
2019-05-22 17:40:31,232 () INFO  InstanceManager [VF executor thread #53 @COMMON] - Shutdown initiated via Uncaught Exception, maxWaitSeconds = 0

Cause

Software-related issue CCU-20217: Unhanded exception after "Cannot find suitable hardware node" error is causing IM shutdown.

Resolution

Contact your Technical Account Manager or PTA team in order to trace the status of CCU-20217 and apply the internal workaround.

Internal content

Link on internal Article