Symptoms

CloudBlue Commerce hotfix installation fails with the following output:

[DEBUG] Executing command: '"keytool" -list -alias apsc     -keystore "/usr/local/pem/credentials/truststore.jks"   -storepass password  '
/bin/sh: keytool: command not found
[DEBUG] Executing command '"keytool" -list -alias apsc     -keystore "/usr/local/pem/credentials/truststore.jks"   -storepass password  ' failed with status '127', '0' retries left
[DEBUG] Traceback (most recent call last):
  File "/usr/local/pem/var/updates/oa-8.0-120_KB133934-207/update.py", line 815, in main
    doUpdate(config, binfo)

Cause

Missed soft links in /usr/bin directory for keytool.

Resolution

In order to fix the issue follow steps below:

  1. Find path to jre:

    find / -name jre

  2. Path should be somethings like below:

    /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-2.el7_6.x86_64/jre

  3. Check directories /etc/alternatives/ and /usr/bin and make sure that keytool links are absent:

    ls -laht /usr/bin | grep keytool
ls -laht /etc/alternatives/ | grep

  4. In case of links are absent perform the following:

    #cd /etc/alternatives/
#ln -s /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.201.b09-2.el7_6.x86_64/jre/bin/keytool
#cd /usr/bin
#ln -s /etc/alternatives/keytool

And restart hotfix installation procedure.

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