Symptoms
A McAfee subscription sales order fails with "forbidden to create, Customer Company name is on the denied parties list."
Full error message text:
APSC: Error on create customer, error: Request ID fdad5f2c-f123-4b64-b0be-875b4f666111
Error forbidden to create, Customer Company name is on the denied parties list.
Error code 10 in field : forbidden to create, Customer Company name is on the denied parties list.
stdClass Object
(
[statusErrorCode] > 403
[aPIErrorCode] > 10
[errorMessage] > forbidden to create, Customer Company name is on the denied parties list.
[moreInfo] >
[fieldName] >
[fieldValue] >
[requestID] > fdad5f2c-f123-4b64-b0be-875b4f666111
)
In /var/log/aps/mcafee.log file, the error represents as the following strings:
2019-02-06T15:52:12.643058-05:00 mcafee[6346]: INFO Provisioning new subscription 1042173
2019-02-06T15:52:12.687551-05:00 mcafee[6346]: INFO Creating customer for account 1018174, subscription 1042173
2019-02-06T15:52:14.652467-05:00 mcafee[6346]: ERR API Error in subscription_service - createCustomer : Request ID fdad5f2c-f123-4b64-b0be-875b4f666111
Error forbidden to create, Customer Company name is on the denied parties list.
Error code 10 in field : forbidden to create, Customer Company name is on the denied parties list.
Cause
The error message comes as an API response from Application Vendor side.
Resolution
Please contact Application Vendor (McAfee) side in order to clarify the case and resolve the issue.