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Article ID: 133848, created on Mar 14, 2019, last review on Mar 14, 2019

  • Applies to:
  • Business Automation 8.0
  • Business Automation 7.4


  1. Login under Reseller Account and create a new Role at Home > System > Settings > Security > Roles tab
  2. Include the newly created Role to some existing one
  3. Login under the Reseller's Vendor Account (e.g. Provider)
  4. Synchronize the Reseller with Update Reseller Roles/Privileges option

The new Role is not included to the parent one anymore, which can be seen at Included Roles tab of the parent role.


The issue is caused by #FND-4190 "Included Roles is removed druing Reseller Synchronization"


Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.

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