Search Engine: Elastic

Article ID: 133700, created on Feb 8, 2019, last review on Feb 8, 2019

  • Applies to:
  • Operations Automation

Symptoms

Estimated Price for CS Hosting virtual server is being calculated incorrectly on the following scenarios in UX1 for specific account:

  1. Cloud Server > Add New Server;
  2. Cloud Server > Choose existing Server > Manage Server > Configure Hardware.

At the same time estimated price is being calculated correctly on the screen UX1 > Cloud Server > Choose existing server > View Expenses.

Additional symptoms:

  • affected account has another CS Hosting subscription removed previously;
  • Overuse Fee for some CS hosting resources in CS Hosting Service Plan was changed since previous subscription removal.

Cause

Software-related issue CCU-19883.

Resolution

Contact your Technical Account Manager or PTA team (pta@cloudblue.com) to trace the status of the issue.

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