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Article ID: 133699, created on Feb 8, 2019, last review on Feb 8, 2019

  • Applies to:
  • Business Automation 8.0

Symptoms

An attempt to place a Change Order to switch a Service Plan fails with the error like below:

"_Resource_Name_: Total amount can not be greater than Maximum value"

The destination Service Plan contains a Resource Rate with the resource in the error message with Included Amount, Min Units and Max Units equal to each other (Included Amount = Min Units = Max Units)

Cause

The issue is caused by #FND-2863 "Incorrect behavior of legacy PCP on attempt to switch plan for subscription"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.

As a workaround, please, consider to set Min Units in the destination Service Plan to 0.

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