Symptoms

Task 'Backup 'www.example.com' into group 'backup_19_01_12' is failing with the following output in Task Manager:

Internal error: error:1409442E:SSL routines:SSL3_READ_BYTES:tlsv1 alert protocol version PA agent endpoint: https://192.168.1.1:8352/process._____Common_____1

The backup node has CentOS 5 installed, on which openssl does not support TLS v1.2.

Cause

Since Odin Automation 8.0 TLSv1.2 protocol was implemented in internode communication.

The DOC-675 request to ClouBlue R&D team has been created to add the required OS version for backup node.

Resolution

Please contact your TAM or PTA to check the status of the request or to discuss the workaround which includes deploying a new backup node on CentOS 6 or greater and performing migration of existing backups.

Internal content

Link on internal Article