Search Engine: Elastic

Article ID: 133458, created on Nov 28, 2018, last review on Dec 21, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

In attempt to open Office 365 tab the following error appears:

java.lang.NullPointerException

The same error happens in attempt to open UX1 > Office 365 > Licenses tab.

Cause

There are several cases when the issue appears:

  • resource is removed from service template, but still exists in subscription
  • resource is removed from service plan, but still exists in subscription
  • subscription have no tariff record for plan period
  • subscription have no tariff record for plan rate
  • OA resource is removed from OA template keeping it in BA subscription

The issue has been acknowledged as request #FND-852.

Resolution

To fix the incosistency, it is required to remove orphaned resource from the service template.

In order to clarify status of the software-related issue #FND-852, contact your Technical Account Manager or Pooled Technical Assocaites.

Please use this script to find the affected accounts.

NOTE: Please check the hashsum of the script before execution:

[root@mn]# md5sum check_subscription_by_app_rest_api.py
0fe53b9158b11c25a4ce48d2fde55396  check_subscription_by_app_rest_api.py

NOTE: Please execute it outside of business hours, during a maintenance window as the script heavily utilizes OA API. Time to execute is calculated ~0.1ms per account - you may use the current account amount from PCP to get a maximim estimate.

5356b422f65bdad1c3e9edca5d74a1ae 8fc71f07abe5b233fea1ae0377cd5e3d dd79f16c76b9dca75205ab5e9f5465ea 1941880841f714e458ae4dc3d9f3062d

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