Symptoms

When clicking the button Buy New License at CCPv2 > Office365 > Administration/License, the screen with the available offers is loading too slow.

Cause

When CCP v2 sends a request to Billing to retrieve available service plans, Billing returns all Office 365 service plans regardless of their publication status, i.e. even unpublished service plans are returned by the query. Such plans are not displayed in CCP v2, however it affects the performance.

Such behavior was considered a software issue PBA-84213 and will be fixed in future product updates.

Resolution

Please contact your Technical Account Manager in order to clarify the current status of the issue.

Internal content