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Article ID: 132418, created on Mar 21, 2018, last review on Jul 14, 2018

  • Applies to:
  • Operations Automation

Symptoms

The following error message appears on attempt to synchronize an Office 365 account in CCP:

DeltaLink older than 30 days is not supported.

Cause

In order to avoid full synchronization of an Office 365 tenant, Microsoft provides a differential hash, known as DeltaLink. Recently, the TTL of the DeltaLink was changed from unlimited to 30 days.

Software-related issue #APSA-19622: "Azure AD GRAPH API Error: 'DeltaLink older than 30 days is not supported.'" has been addressed to Odin Development team.

Resolution

Software-related issue #APSA-19622 has been already fixed in the Office 365 18.1 package version. Refer to Office 365 18.1 for additional details.

Please contact TAM or pta@odin.com in order to discuss and apply the workaround for the affected customer accounts.

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