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Article ID: 132381, created on Mar 14, 2018, last review on Mar 14, 2018

  • Applies to:
  • Business Automation 7.1


  1. Login under a Customer Accout to CCPv2
  2. Go Account > Subscriptions and choose a Subscription
  3. Click Change Service Plan, choose a new Plan, click Next
  4. Increase a Resource amount, click Finish
  5. Select a Payment Method and click Confirm
  6. The following error can be seen:

    The order cannot be placed: Resource #100001 in subscription #1000030 conflicts with resource #100002 in subscription #1000030
  7. At the corresponding resource Depends On tab, Conflicts on Account level is set for a resource added to the destination Serivce Plan


The issue is caused by #PBA-84143 "It is impossible to switch plan for subscription in case of buying additional amount of conflicting composite resource during switching in CCPv2".


Please contact your Technical Account Manager or a Member of Pooled Technical Associates Team to clarify status of the software-related issue.

As a workaround, the Resource Dependency can be deleted at the corresponding Resource Depends On tab.

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