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Article ID: 132338, created on Mar 6, 2018, last review on Aug 9, 2018

  • Applies to:
  • Operations Automation 7.3
  • Operations Automation 7.4

Symptoms

After enabling CCP v2 for an account, if an old APS 2 application without CCP v2 support is present on a subscription, there is a menu item drawn in CCP v2, but pressing it puts you back on the Home page.

In pui.log we could see the following excception during page load:

01:44:51.658 [default task-75] WARN  c.p.p.c.c.a.m.a.c.NextCPIntegrationHandler - Navigation to menu failed
java.lang.IllegalStateException: MenuItem root is selected instead of cl_saas_customui_application841
    at com.plesk.p2.cp.core.aps.modules.actions.clientcp.NextCPIntegrationHandler.ensureExpectedMenuItem(NextCPIntegrationHandler.java:91)
    at com.plesk.p2.cp.core.aps.modules.actions.clientcp.NextCPIntegrationHandler.doMenu(NextCPIntegrationHandler.java:110)

Cause

The behavior is recognized as a software issue APS-45105: aps2 legacy application is shown in CCPv2 left menu although it does not have ui/service navigation

Resolution

There is no workaround, such menu items cannot be disabled.

Contact TAM or PTA (pta@odin.com) to request a fix for the issue.

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