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Article ID: 132304, created on Feb 28, 2018, last review on Feb 28, 2018

  • Applies to:
  • Operations Automation 6.0


The OA API method returns 0 value instead of complete LDAP path for a user without external services assigned (for instance, Lync service).


The following set of API methods process users with external services assigned only:

They do not process them even if user(s) exist on the Active Directory side, but have no external services assigned.


Documentation improvement request #POA-114838: "[Documentation] Correct the, and API methods description" has been created to reflect this limitation in the Provider's Guide.

Please contact or TAM to trace its status.

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