Symptoms

  1. Cannot access protected directory despite the credentials entered are valid.

  2. The following error in /var/www/vhosts/1/111111/logs/error_log of webspace:

    [Wed Feb  7 13:16:50 2018] [error] [client 203.0.113.2] Could not open password file: /var/www/vhosts/1/111111/webspace/pd/2936
[Wed Feb  7 13:16:50 2018] [error] [client 203.0.113.2] access to /test failed, reason: verification of user id 'test' not configured

Cause

Invalid ownership of pd folder:

[root@webserver]# ll -d /var/www/vhosts/1/111111/webspace/pd
drwxr-x--- 2 root      2522 4096 Mar  1  2010 /var/www/vhosts/1/111111/webspace/pd

Resolution

Change ownership of the folder to "root:pemsrv":

[root@webserver]# chown root.pemsrv /var/www/vhosts/1/111111/webspace/pd

Internal content